Refund & Reprint Policy
Printing is a manufacturing process. Here is exactly when we reprint, when we refund, and what we need from you to make it right.
Last updated: January 12, 2026
Our commitment
If a job leaves our shop with a defect we caused, we fix it. That means a free reprint on the same specification or, where a reprint is no longer useful to you, a refund of the affected portion.
What counts as a defect
- Printing that does not match the approved proof
- Wrong stock, size, quantity or finish versus the written order
- Streaking, banding, misregistration or ink transfer
- Trimming, folding or binding outside our published tolerances
- Damage caused by our packing
What is not covered
- Errors present in artwork you approved, including typos, wrong dates and wrong phone numbers
- Color variation within the normal commercial tolerance, or differences from an uncalibrated monitor
- Low-resolution images supplied by the customer after we flagged them
- Carrier delay, loss or damage in transit (we file the claim on your behalf instead)
- Changes of mind after proof approval
How to make a claim
Email support@instaprintsac.com.pe within 7 calendar days of delivery or pickup with your order number, a description of the problem and clear photographs. We may ask for the affected pieces to be returned at our expense. Claims are assessed within two business days.
Resolution timeline
Approved reprints are placed at the front of the schedule and normally ship within 1–3 business days. Approved refunds are issued to the original payment method within 5–10 business days depending on your bank.
Cancellations and deposits
Cancel before proof approval for a full refund, less any design time already spent at our published hourly rate. After approval, we refund the balance remaining after materials and labour consumed. Custom dies, plates and special-order stock are non-refundable once ordered.
Chargebacks
Please contact us before raising a chargeback. We have resolved every claim brought to us directly and would rather fix the print than argue with a bank.
Contact us about this policy
InstaPrints — Attn: Daniel Rodriguez, 525 Elm Street, Albany, New York 12234, United States. Email support@instaprintsac.com.pe or call +1 469-410-4995.